This week we’re talking about change management, how to help customers navigate a new feature or “improvement” and (hopefully) avoiding the pit of despair.
This week we’re talking about how we bring new team members into our respective companies. Do we just like to throw them all in at the deep end?
You can’t please all of the people all of the time
Using your own product is sometimes called eating your own dogfood. But please don’t let that put you off your breakfast!
This week: Lisa has a new job – wooo! So we’re talking about how we might go about finding a new role in support, preparing for the… Read more “Support Breakfast Podcast | Episode 23 – Job hunting for a role in Support”
This week, we talk about how to handle customers who want to air your dirty laundry in public
We’re still missing Conor, who was boarding a flight back to London as we recorded. We’re excited to have him back for the next episode! The topic… Read more “Support Breakfast Podcast | Episode 9 – Use your words!”
The main topic this week is Communication. We’re keen to share and learn how we communicate both with customers, and internally within our teams, especially across different timezones. How do we all keep up to date with news, issues and changes?