Welcome back to the Support Breakfast podcast! Thanks for not deleting us from your podcatchers! This season we hope to explore a wide range of Support-centric topics, share… Read more “Season 2, Episode 1 | Proving the value of Support”
Episode 55 of the Support Breakfast podcast with: – Lisa Hunt (Geckoboard) – Dave Chapman (Buffer) – Sarah Ley-Hamilton (Timely) – Conor Pendergrast (Expensify) This week, we’re… Read more “Episode 55 | Customer personas”
This week, on Episode 53, we’re talking about how to handle free or “low value” customers!
This week, Episode 51, we’re talking about the tools we use to support customers and the pros and cons of each. Links mentioned: Huel: https://huel.mention-me.com/m/ol/vw3lx-sarah-ley-hamilton Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0… Read more “Episode 51 | Tools of the Trade”
This week we’re reflecting on 2017 as a year and what we’re going to do differently in 2018. P.S. We recorded this on New Year’s Day, which… Read more “Episode 50 | Reflecting and projecting”
This week we’re chatting about building and managing customer/partner/developer communities. Links mentioned: Geckoboard Developer Community: community.geckoboard.com Buffer Chat #bufferchat: buffer.com/bufferchat Community.Expensify.com GeckoBoard are hiring generally: www.geckoboard.com/careers/ Community job here: jobs.lever.co/geckoboard/d367e25…-b5b2-8b9679946f49 Timely are… Read more “Episode 49 | Building a community”
This week we chatted to Abby Armada from Clubhouse about preventing yourself from getting in a rut and keeping things fresh in your support career. Links mentioned:… Read more “Episode 48 | Get out of that rut!”
Welcome to Episode 42, “The answer to life, the universe and everything.” This week, we’ve tried a quick fire episode that gets to the heart of the… Read more “Episode 42 | What’s in a name?”
This week we’re talking about chatbots, artificial intelligence and the rise of the machines. But first, breakfast: Dave: BLT. Conor: PB + Banana on toast and a… Read more “Episode 41 | The Robots are coming!”
This week we’re riding nerdy and chatting about all things metrics – how we measure! We talk about some SaaS standards, as well as some of the metrics we find useful. We also discuss some less useful, or plain “vanity” metrics.