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    Author: Lisa

    Forget “Hello World”: Technical skills and how to learn them

    Resources to help you learn technical skills like coding. 🙂

    June 21, 2018July 11, 2018 by Lisa

    Support Breakfast Podcast | Episode 43 – Everybody’s gotta learn sometime

    This week, we’re talking to guest star Patrick East from GitHub about learning the skills you need for support, finding resources to keep growing and always continuing your professional & personal development.

    October 26, 2017October 26, 2017 by Lisa

    Support Breakfast Podcast | Episode 40 – Tag, you’re it!

    This week, Kiwi Sarah and Lisa are talking about tagging. No, not graffiti – we’re getting into the subject of ticket labelling and classification. How can we… Read more “Support Breakfast Podcast | Episode 40 – Tag, you’re it!”

    October 5, 2017October 25, 2017 by Lisa

    Support Breakfast Podcast | Episode 39 – Building a bridge

    It’s just Lisa this week and she’s joined by Chelsea Stroh from Recruiterbox to talk about solving communication challenges to bridge the gap between support and the… Read more “Support Breakfast Podcast | Episode 39 – Building a bridge”

    September 28, 2017September 28, 2017 by Lisa

    Support Breakfast Podcast | Episode 22 – One Skill to Rule Them All

    This week: Nomad Sarah is back, Lisa is AWOL, and we’re offering our opinions on what skills are most important for working in customer support. Is there one skill that we think is most important?

    May 4, 2017May 3, 2017 by Lisa

    Episode 19 – The Breakfast (Book) Club

    This week we’re asking “what 2 books would you take to a desert island – where you still worked in support?”. Given the need for wifi to still do our jobs, maybe by “desert island” we mean The Isle of Wight. Or maybe we’d be doing the digital nomad thing and traveling light.

    April 13, 2017April 13, 2017 by Lisa

    Support Breakfast Supconf Seattle Special

    A very special bonus episode with alliteration, describing of all the breakfast foods, a huge number of guest stars and party parrot.

    April 4, 2017April 6, 2017 by Lisa

    Support Breakfast Podcast | Episode 17 – The WOW Factor

    This week we’re talking about going above and beyond to give our customers what they want and provide them with amazing support experiences. Should we be aiming for the wow factor?

    March 30, 2017March 30, 2017 by Lisa

    Support Breakfast Podcast | Episode 7 -The Other Side of the Table

    This time we’re talking about ourselves as customers and how we behave when we’re looking for help. What do we learn from these experiences that makes us better at support and does working in support make us nicer as customers?

    January 19, 2017January 19, 2017 by Lisa

    We made a podcast! Support Breakfast, Episode 1: Emotion

    This week we’re talking about emotion – how it affects us as workers in support and how it affects our customers and their experience of us & our companies.

    December 8, 2016December 8, 2016 by Lisa

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    • Forget “Hello World”: Technical skills and how to learn them
    • Season 2, Episode 1 | Proving the value of Support
    • Episode 55 | Customer personas
    • Episode 53 | Everybody gets support!
    • Episode 52 | Don’t Fall In The Pit Of Despair!

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