This week, we’re talking to guest star Patrick East from GitHub about learning the skills you need for support, finding resources to keep growing and always continuing your professional & personal development.

It’s just Lisa this week and she’s joined by Chelsea Stroh from Recruiterbox to talk about solving communication challenges to bridge the gap between support and the… Read more “Support Breakfast Podcast | Episode 39 – Building a bridge”

This week: Nomad Sarah is back, Lisa is AWOL, and we’re offering our opinions on what skills are most important for working in customer support. Is there one skill that we think is most important?

This week we’re asking “what 2 books would you take to a desert island – where you still worked in support?”. Given the need for wifi to still do our jobs, maybe by “desert island” we mean The Isle of Wight. Or maybe we’d be doing the digital nomad thing and traveling light.

A very special bonus episode with alliteration, describing of all the breakfast foods, a huge number of guest stars and party parrot.

This week we’re talking about going above and beyond to give our customers what they want and provide them with amazing support experiences. Should we be aiming for the wow factor?

This time we’re talking about ourselves as customers and how we behave when we’re looking for help. What do we learn from these experiences that makes us better at support and does working in support make us nicer as customers?