This week, we’re talking to guest star Patrick East from GitHub about learning the skills you need for support, finding resources to keep growing and always continuing your professional & personal development.
Welcome to Episode 42, “The answer to life, the universe and everything.” This week, we’ve tried a quick fire episode that gets to the heart of the… Read more “Episode 42 | What’s in a name?”
This week we’re talking about chatbots, artificial intelligence and the rise of the machines. But first, breakfast: Dave: BLT. Conor: PB + Banana on toast and a… Read more “Episode 41 | The Robots are coming!”
This week, Kiwi Sarah and Lisa are talking about tagging. No, not graffiti – we’re getting into the subject of ticket labelling and classification. How can we… Read more “Support Breakfast Podcast | Episode 40 – Tag, you’re it!”
It’s just Lisa this week and she’s joined by Chelsea Stroh from Recruiterbox to talk about solving communication challenges to bridge the gap between support and the… Read more “Support Breakfast Podcast | Episode 39 – Building a bridge”
This week we’re talking about how we bring new team members into our respective companies. Do we just like to throw them all in at the deep end?
Customer support is not just a stepping-stone
Get your new customers on-board!
You can’t please all of the people all of the time