This week, we skip over customer stories and get right to the meat right now. If you want to talk to us, have questions you want answered… Read more “Support Breakfast Podcast | Episode 24: How to be Remote(ly) Happy”
This week: Lisa has a new job – wooo! So we’re talking about how we might go about finding a new role in support, preparing for the… Read more “Support Breakfast Podcast | Episode 23 – Job hunting for a role in Support”
This week: Nomad Sarah is back, Lisa is AWOL, and we’re offering our opinions on what skills are most important for working in customer support. Is there one skill that we think is most important?
This week, we talk about how to handle customers who want to air your dirty laundry in public
This week, we talk about everything but customer support. We’re tired, yo.
This week we’re asking “what 2 books would you take to a desert island – where you still worked in support?”. Given the need for wifi to still do our jobs, maybe by “desert island” we mean The Isle of Wight. Or maybe we’d be doing the digital nomad thing and traveling light.
This week we talk about everything documentation, internal, external and extraterrestrial(?!). What should you do? How do you do it? Where do you put it?