Welcome back to the Support Breakfast podcast! Thanks for not deleting us from your podcatchers! This season we hope to explore a wide range of Support-centric topics, share… Read more “Season 2, Episode 1 | Proving the value of Support”
Episode 55 of the Support Breakfast podcast with: – Lisa Hunt (Geckoboard) – Dave Chapman (Buffer) – Sarah Ley-Hamilton (Timely) – Conor Pendergrast (Expensify) This week, we’re… Read more “Episode 55 | Customer personas”
This week, on Episode 53, we’re talking about how to handle free or “low value” customers!
This week we’re talking about change management, how to help customers navigate a new feature or “improvement” and (hopefully) avoiding the pit of despair.
This week, Episode 51, we’re talking about the tools we use to support customers and the pros and cons of each. Links mentioned: Huel: https://huel.mention-me.com/m/ol/vw3lx-sarah-ley-hamilton Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0… Read more “Episode 51 | Tools of the Trade”
This week we’re reflecting on 2017 as a year and what we’re going to do differently in 2018. P.S. We recorded this on New Year’s Day, which… Read more “Episode 50 | Reflecting and projecting”
This week we’re chatting about building and managing customer/partner/developer communities. Links mentioned: Geckoboard Developer Community: community.geckoboard.com Buffer Chat #bufferchat: buffer.com/bufferchat Community.Expensify.com GeckoBoard are hiring generally: www.geckoboard.com/careers/ Community job here: jobs.lever.co/geckoboard/d367e25…-b5b2-8b9679946f49 Timely are… Read more “Episode 49 | Building a community”
This week we chatted to Abby Armada from Clubhouse about preventing yourself from getting in a rut and keeping things fresh in your support career. Links mentioned:… Read more “Episode 48 | Get out of that rut!”
This week, we’re talking to guest star Patrick East from GitHub about learning the skills you need for support, finding resources to keep growing and always continuing your professional & personal development.