This week we’re talking about chatbots, artificial intelligence and the rise of the machines. But first, breakfast: Dave: BLT. Conor: PB + Banana on toast and a… Read more “Episode 41 | The Robots are coming!”
This week, Kiwi Sarah and Lisa are talking about tagging. No, not graffiti – we’re getting into the subject of ticket labelling and classification. How can we extract useful info from our conversations with customers and apply it to improving our product and our support?
It’s just Lisa this week and she’s joined by Chelsea Stroh from Recruiterbox to talk about solving communication challenges to bridge the gap between support and the… Read more “Support Breakfast Podcast | Episode 39 – Building a bridge”
This week we’re talking about how we bring new team members into our respective companies. Do we just like to throw them all in at the deep end?
Customer support is not just a stepping-stone
Get your new customers on-board!
You can’t please all of the people all of the time
Using your own product is sometimes called eating your own dogfood. But please don’t let that put you off your breakfast!
This week, we skip over customer stories and get right to the meat right now. If you want to talk to us, have questions you want answered… Read more “Support Breakfast Podcast | Episode 24: How to be Remote(ly) Happy”
This week: Lisa has a new job – wooo! So we’re talking about how we might go about finding a new role in support, preparing for the… Read more “Support Breakfast Podcast | Episode 23 – Job hunting for a role in Support”